Unique Infotech: Terms and Conditions

Warranty Policy

Unique Infotech must be contacted prior to returning any products for refunds, exchanges or credits.
Customer must first fill in the Return Authorisation Form before returning products under warranty. Many products' warranties are handled directly through the manufacturer. The customer will be informed if this is the case when the form is submitted to Unique Infotech.
Proof of purchase (Tax Receipt or Invoice) must be presented for all warranty claims. No warranty claim will be accepted under any circumstance without proof of purchase.
Warranty period for all goods purchased from Unique Infotech starts from the date featured on the Tax Receipt or Invoice.
The return process will be completed as quickly as possible. It is entirely dependant on manufacturers, distributors and suppliers.
Unique Infotech has a 3 day DOA (Dead on Arrival) period, whereby if a product is found to be DOA or fails shortly after purchase, we will provide a quick replacement. Products are subject to being tested by our technical staff before approval is given. $50.00 service charge will also be applicable for goods found non DOA, and costs for returning to the customer are payable by the customer.
Any product sold by Unique Infotech is to be professionally installed according to manufacturer instructions. Improper installation is not covered under warranty. Please seek professional assistance if required, to avoid paying unnecessary cost for replacement.
All products sold by Unique Infotech carry a minimum 12 months return to base manufacturer warranty. Warranties are supplied by the individual manufacturers and not Unique Infotech. Vendor's details can be found on the Vendors Page. Certain warranties are handled directly by Unique Infotech.
Products returned for warranty claim will be repaired or replaced by the manufacturers. No financial refunds will be provided under any circumstances.
Unique Infotech will not be responsible for warranty returns not collected after three months.
Any warranty stickers removed or tampered with will instantly void any warranty.
Warranty will be voided if product is found to be mishandled, modified, tampered, abused, physically damaged, improperly installed or used, or caused by power surge/electrical faults/lightning strike.
Certain product warranties are handled directly by Unique Infotech. If you are unsure, please contact support@uniqueinfotech.com.au.
Warranty returns found without fault will incur a service charge of $50.00 including GST. Products must be properly tested before making a warranty claim.
Products with a fault and found to be in warranty, but have been discontinued by the manufacturer will be replaced with a similar product based on price and specifications.

Liability

Unique Infotech will not be held liable in any way for incidental, consequential or indirect or direct loss resulting from faulty goods supplied by one of its retail stores or website.
Products returned which show evidence of user induced damage, overclocking or modification, will be denied.
Under no circumstances will Unique Infotech be held responsible for data loss. Backing-up of data is the responsibility of customer. Faulty hard disks are repaired or replaced by manufacturers and it is assumed that data has been backed-up by the customer.

Returns Policy

Goods may be returned to Unique Infotech for credit or exchange within 7 days. Goods returned can be exchanged for a product of equal or greater value, or a credit voucher for the full amount (less restocking fee).
Credit vouchers must be used in one purchase and are valid for two months. Unique Infotech will not replace lost credit vouchers.
Unique Infotech does not offer cash refunds for incorrect, incompatible or unsuitable goods purchased. The Customer must select goods carefully before placing an order. Unique Infotech staff can offer valuable advice.
Under no circumstance will Unique Infotech offer credit or exchange for non-faulty goods that have been opened, used, damaged or modified. Products returned must be resold or returned to suppliers so it is important to return products in the same condition in which they were purchased.
Unique Infotech does not offer "instant" or "advance" replacements.
Consumer's rights to refund will be in accordance with the Australian Trade Practices Act.
Unique Infotech must be contacted prior to returning any products for refunds, exchanges or warranty faults. Any product returned without going through the return process will be rejected. The RMA Form must be completed and approval given before returning any stock for any reason.
Goods mis-shipped (different from those ordered) must be reported to Unique Infotech within 24 hours of receiving the delivery. By opening any packaging, it will be deemed that the customer has accepted the goods and all returns will be rejected.
Due to copyright issues, opened software cannot be returned. Please verify your system requirements prior to opening the packaging.
Stock returned to Unique Infotech may incur a 20% restocking fee. This fee is charged for administration and depreciation of products.
Shipping costs or any financial charges are non-refundable.
Cancellation of a built-to-order computer system before dispatch will result in a 20% restocking fee. No return will be accepted after dispatch.
Cancellation of specially ordered items will result in a 20% restocking fee.
Unique Infotech reserves the title of ownership to any additional goods mis-shipped as result of our error.
All shipping costs to and from Unique Infotech or manufacturers and their authorised repair centres are at the expense of the customer.
Products returned for warranty issues must be adequately packaged to prevent damage in transit. Original packaging should be used where possible. Insufficient packaging will result in warranty being voided.

Compatibility

It is the responsibility of the customer to research product compatibility before purchasing from Unique Infotech. This may require the customer to phone, email or check on the manufacturer's website to check that any new software or hardware purchased will work fault-free with whatever is currently installed.
Compatibility between products are not guaranteed. No refund/replacement will be given for incompatibility problems.

Availability

Products and promotions advertised are strictly "while stocks last" and may be sold out before promotion end. No lay-by or rainchecks are available.
Item availability and prices are subject to change without notice. Contact Unique Infotech on (03) 9419 3396 to confirm pricing.
Unique Infotech may be able to hold stock only if our level of stock permits and we may require a deposit. Stock without a deposit can only be held for 48 hours.
The final price is in effect when you receive your order confirmation via email or phone.
Estimated Time of Arrival (ETA) of any order is quoted from information supplied by Unique Infotech's manufacturers, suppliers and distributors, and is an estimated time only. Unique Infotech does everything possible to deliver on time and will not be held responsible if ETAs are not met.
Unique Infotech will guarantee allocation of stock only to customers who present a formal purchase order.

Disclaimers

Unique Infotech reserves the right to make changes and corrections to prices, products and specifications without notice.
Information and images contained throughout the Unique Infotech website are only to be used as a point of reference.
We do not own or publish the content of the respective manufacturer's website therefore the products we carry may sometime be different in technical specification as described. If unsure and you have a specific requirement for a product, please contact our sales team to confirm it. Unique Infotech will not be held liable for any incorrect information supplied by the websites linked from our website.
All goods remain property of Unique Infotech until full payment has been received. Until title passes, Unique Infotech can retain, repossess and/or resell all goods.
These Terms and Conditions of Sales are subject to change without notice.

Pricing

All prices quoted on the Unique Infotech website are inclusive of GST, but not inclusive of delivery. Products purchased with a cedit card may at times be charged a 2% surcharge. If this charge is applicable, it will be clearly noted.
Pricing does not include the cost of installation or troubleshooting incompatibility issues. Assistance in installation/troubleshooting is available and will be charged at our standard labour charge of $50.00 (including GST) per hour.
Pricing is subject to change without notice. Customers must agree to pay the prices listed on the order form at the time the order is submitted.

Sales Tax

Insurance charges are optional and are to be paid by the customer at their request. Insurance cost $5.00 per $100.00 worth of stock. For example, a $300.00 order will have an insurance cost of $15.00 including GST.
Prices quoted do not including any shipping or insurance charges.
No orders featuring a Post Office Box (PO Box) as the delivery address will be processed. The delivery address must be a physical residential or commercial address.
Unique Infotech will only process and ship orders to overseas destinations when payment is made via direct deposit.
The Customer is responsible to be available for delivery and to sign and accept the goods. Redelivery attempts will be charged to customer if delivery address is unattended.
Shipping and insurance charges are non-refundable.
The Customer is responsible for all freight charges, for redeliveries, refused shipments/incorrect delivery details and these are added to the invoice total.
All claims for damage in transport/shortages/misshipments/misbillings must be reported to Unique Infotech within 24 hours at support@uniqueinfotech.com.au with the customer's name, invoice number and damage or error description if any. Save all original packaging material for return.
Unique Infotech will not be held responsible for goods lost or damaged in transit. A claim must be made to the individual courier contractor involved.
Split Shipments incur individual shipping charges.

Copyrights & Trademarks

Manufacturer's images and links used on our websites are reserved copyrights and trademarks of their respective owners.
Images and links used on the Unique Infotech website are only used to make the online experience more enjoyable and provide quicker information. Websites linked from the Unique Infotech website are not administered by Unique Infotech and are the property of their respective owners.

Shipping

Insurance charges are optional and are to be paid by the customer at their request. Insurance cost $5.00 per $100.00 worth of stock. For example, a $300.00 order will have an insurance cost of $15.00 including GST.
Prices quoted do not including any shipping or insurance charges.
No orders featuring a Post Office Box (PO Box) as the delivery address will be processed. The delivery address must be a physical residential or commercial address.
Unique Infotech will only process and ship orders to overseas destinations when payment is made via direct deposit.
The Customer is responsible to be available for delivery and to sign and accept the goods. Redelivery attempts will be charged to customer if delivery address is unattended.
Shipping and insurance charges are non-refundable.
The Customer is responsible for all freight charges, for redeliveries, refused shipments/incorrect delivery details and these are added to the invoice total.
All claims for damage in transport/shortages/misshipments/misbillings must be reported to Unique Infotech within 24 hours at support@uniqueinfotech.com.au with the customer's name, invoice number and damage or error description if any. Save all original packaging material for return.
Unique Infotech will not be held responsible for goods lost or damaged in transit. A claim must be made to the individual courier contractor involved.
Split Shipments incur individual shipping charges.

Payments

Direct deposits into the Unique Infotech bank account may take up to 48 hours to be processed by the bank. Unique Infotech has no control over this process cannot be completed quicker by our staff.
Unique Infotech accepts Cash, Cheque, EFTPOS (Cheque or Savings Account), Direct Deposit and Credit Card (American Express, Visa and Master Card).
Orders taken in store for non-stocked items must be paid for in full prior to goods being ordered through Unique Infotech distributors.
Payment by cheque requires full customer details and is subject to a bank clearance period of between 3 and 5 business days. Only after this time are goods deemed paid for. Cheques should be made out to Unique Infotech.
Customers paying by credit card must provide accurate details. These details must be verified by Unique Infotech's financial institutions.

Further information on Terms & Conditions

Should you require more specific details concerning our Terms & Conditions, please contact Unique Infotech on (03) 9419 3396 between 9:00am and 5:00pm weekdays or email jacintamaguire@uniqueinfotech.com.au .

Or you can obtain further general information about your rights as a consumer from Consumer Affairs Victoria by:

calling their Helpline on 1300-55-81-81, or
visiting their web site at www.consumer.vic.gov.au